Frequently Asked Questions

• Where is your office located?
  The Facilities Management and Planning Office is located at 200 Great Hill Drive, Operations Center (East Campus). 
    

• Who do I contact if I have a question?
  It will depend on the question.  Listed below you will find general contact information.  Please feel free to call (508) 531-2750 with any questions.  We will do our best to assist you or direct you to the appropriate person/department.  

  • FOR EMERGENCIES, please call:

    • Facilities Management & Planning - Customer Service at (508) 531-1296

    • If related to Residence Halls, Residence Life & Housing at (508) 531-1277

  • Custodial Services - (508) 531-1296

  • Environmental Health and Safety - Patricia Delaney (508) 531-2751

  • Fleet Services - (508) 531-2211

  • Planning and Construction - (508) 531-2750

  • Transit Shuttle Service - (508) 531-1383

  • Waste Management (Solid Waste & Recycling) - (508) 531-2653
     

• Who do I contact if I have a construction/project request?
  Please call Thomas Telford, Project Manager at (508) 531-2953.  He will decide if a Project Request Form is needed.  You can print a copy of the Project Request Form by clicking here.  Sections 1-3 of this form are to be completed by your department before submitting to Thomas Telford.  After Thomas receives your request, it will be reviewed and determined whether or not your request is approved and if there is funding to support the project.
   

• Why is a request to make simple changes to my office; such as, adding an outlet, a wall, or A/C unit considered a project?
  What may seem like a simple request to you may actually be a Project because there are always other problems that need to be rectified before your request can be honored. An example would be the installation of an outlet.  Some buildings are nearing capacity for the electrical services which means that a new service may have to be installed in order to add a new outlet.
   

• When are the major construction projects set to begin and end?
  Please refer to the Planning and Construction page by clicking here.  The Planning and Construction page will give you information on capital projects and college renovation and repair projects that are currently on-going, upcoming, or completed.
    

• How do I place a work order request?
  Please complete the on-line Work Order Request available by clicking here.  This form is to be used for routine maintenance work order requests and not for emergency requests.  If you have an EMERGENCY, please call:

  • Facilities Management & Planning - Customer Service at (508) 531-1296

  • If related to Residence Halls, Residence Life & Housing at (508) 531-1277
     

• How long does it take for a work order request to be completed?
  That depends upon the work order request and the work load of the shops.  In requesting keys, timing is critical. The beginning of a semester and the opening of a new building makes for large volume and delays in processing. It is important to remember that customer service receives numerous work orders each day.
   

• How do I check on a work order request that was called in?
  At the www.myschoolbuilding.com home page, click on the "My Requests" tab for a list of all of your work requests.  The first column tells you the work order # and status.  If the work is complete, the final column will have the date completed.
   
• I saw a leaking faucet, how do I know if it has been reported?
  Call Facilities Management & Planning - Customer Service at (508) 531-1296 to report it.  If a work order was initiated already for the same leak, we will not submit a duplicate one.  NOTE:  If the leaking faucet is in a Residence Hall, please call Residence Life & Housing at (508) 531-1277.
   
• I need a clock, bulletin board, and file holder in my office.  What shall I do?
  Use your Staples account to purchase the items needed.  Then, place a work order request to have them installed. Please mark the location on the wall where the items will be placed.  This will help out the Carpentry Shop if you're not available when they arrive to complete the job.
   
• How do I request interior signage?
  Please click here for information on signage requests and procedures.
   
• I am a resident student.  How do I get handle any problems I am having in my room?
  Please click here and follow the instructions on how to complete an on-line work order request.  NOTE:  If you have an emergency, please call Residence Life & Housing at (508) 531-1277.

This page is maintained by the Facilities Management and Planning Office.
Send comments and suggestions to srego@bridgew.edu.